Who should attend
Employees from specialist departments, junior managers, project managers.
Prerequisites
No special knowledge is required.
Course Content
Personality skills:
- Self-perception and perception by others
- Perception filter
- Perception channels
- Expand the personal behavioral repertoire
- Unambiguous and ambiguous messages
- Perception
- Interpretation
- Feeling: basis for reactions
- Change of the subjective experience
Self-Management:
- Attitudes and attitudes
- Paradigms of human interaction
- Individual behavior patterns
- Settings and their effectiveness
- Life guiding basic assumptions
- Self-fulfilling prophecies
Communicative competence:
- I-messages
- Defusing conversation patterns: paraphrasing
- Basic laws of human communication
- Social competence in contact with difficult interlocutors
- Conversation structure in difficult situations
- Formulating feedback constructively
Conflict Competence:
- Conflict symptoms and causes
- Self-responsibility
- Practical implementation possibilities of conflict resolution strategies in professional actions
German
Germany
This text was automatically translated. Please click here to read the original German version.