Who should attend
This seminar is aimed at specialists and managers from commercial enterprises of all sizes and sectors as well as from public administrations.
Prerequisites
none
Course Objectives
The positive shaping of contacts is becoming increasingly important in the professional and personal spheres. Through successful relationship management, your goals can be achieved much faster and more effectively. Unwanted tensions in the shaping of relationships are seen through and reduced.
Course Content
How do I create positive contacts? How do I strengthen professional and private relationships? The formation of professional networks Using resonance phenomena for contacts What do I achieve through linguistic and physical mirroring? Increasing empathy Strengthening contact skills How can managers develop their contact skills? Shaping customer contact How do I establish a positive contact on the phone? With which body language do I get quick contact? Which inner beliefs hinder and promote contacts? The fear of contacts How can I strengthen my contact ability and use it positively? Recommendation management as an expression of positive contacts? The reduction of contact inhibitions With which people do I not want to establish contacts? How can I influence the strength of contact? How do I overcome contact barriers? How do I deal with people who are weak in contact? Why does everyone have a need for intensive contact? Self-esteem and building up contacts Business benefits through contact strength Emotions and contacts Successfully shaping contacts on the Internet
Germany
This text was automatically translated. Please click here to read the original German version.