Course Overview
Learn how to enable service-centric operations management by configuring Event Management in ServiceNow. Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in native and third-party monitoring systems acted upon as alerts, and other tasks, in ServiceNow. In this two-day Event Management Fundamentals course, attendees learn how to enable service-centric operations management by configuring Event Management in ServiceNow.
An exam voucher is included in the course price.
Who should attend
The ServiceNow Event Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with events and alerts. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:
- ServiceNow Implementer
- ServiceNow System Administrator
You will receive an exam voucher as part of the course materials.
Certifications
This course is part of the following Certifications:
Prerequisites
The following prerequisites are recommended, but not required:
Course Objectives
- Describe the capabilities and benefits of ITOM Health Event Management how it fits into the ITOM application suite
- Learn to navigate key Event Management application components (e.g., operator workspace, dashboards, alert intelligence)
- Capture and record events
- Generate meaningful alerts from events
- Create actionable tasks, such as incidents, from alerts
- Use Agent Client Collector monitoring
Important notes for the booking of ServiceNow trainings
Enrol for Instructor Led Training using Learning Credits
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