ServiceNow Administration Fundamentals (SNAF)

 

Course Overview

ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.

The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. You will also receive your very own sandbox instance for the duration of class to practice lessons learned through a variety of hands-on lab exercises to establish and build upon common concepts and skills.

An exam voucher is included in the course price.

Important notes for the booking of ServiceNow trainings

  1. 1. So that we can finally process your registration, you will receive an enrollment request after booking the course. Please carry out the enrollment immediately, at the latest three working days before the start of the course, according to the following instructions at ServiceNow:
    Enrol for Instructor Led Training using Learning Credits
  2. Please note that we must receive short-term bookings no later than five working days before the course begins.
  3. If you are unable to attend the training date you have booked (e.g. illness, etc.) or if ServiceNow cancels the course, a credit note is not possible under any circumstances. If you cancel, you can name a replacement person. In both cases of cancellation, the validity of your credit remains for 12 months after the order.

For more information, please refer to the ServiceNow Terms and Conditions..

Who should attend

This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.

Certifications

This course is part of the following Certifications:

Prerequisites

This class is for people, who will be configuring the ServiceNow platform.

This course is not designed for people who will be creating and working tickets for their IT, HR, Field Service, or other jobs. If you are interested in learning more about using ServiceNow in your job, sign up for the free course - Welcome to ServiceNow

Course Objectives

Upon completion of this course, attendees will be able to:

  • Gain functional awareness of base systems applications and modules
  • Configure applications and modules
  • Configure Self-Service
  • Enable productivity
  • Maintain an instance
  • Enhance an instance
  • Package enhancements for testing

Follow On Courses

Course Content

  • Locate and download class resources
  • Review the overall class scenario
  • Explore the ServiceNow Platform
  • Gain functional awareness and configuration of applications including ITSM, Service Operations Workspace, and Employee Center

Prices & Delivery methods

Online Training

Duration
3 days

Price
  • 2,538.— € (excl. tax)
    3,020.22 € (incl. 19% tax)
Dates and Booking
Request a date
Classroom Training

Duration
3 days

Price
  • Germany:
    2,538.— € (excl. tax)
    3,020.22 € (incl. 19% tax)
  • Switzerland:
    US $ 2,400.— (excl. tax)
    US $ 2,594.40 (incl. 8.1% tax)
Dates and Booking
Request a date
 

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.

English

European Time Zones

Online Training
Online Training
Online Training
Online Training

5 hours difference to Central European Time (CET)

Online Training Time zone: Eastern Daylight Time (EDT)

6 hours difference to Central European Time (CET)

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Eastern Daylight Time (EDT)

7 hours difference to Central European Time (CET)

Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)