Who should attend
Specialists and managers from all areas who are involved in change projects, change managers, project managers, specialists and managers in personnel and organizational development.
Prerequisites
Business knowledge acquired through education/training or practice.
Course Content
Fundamentals of change in business:
- Change triggers
- Levels of change: from process to corporate culture
- Models to illustrate the process of change
- Dimensions of change: from the handle to the inner attitude and culture
- Types of people in changes
- Success factors for changes in the company
The phenomenon of resistance:
- Definition and laws of resistance
- Causes for resistance
- Detect resistance
- General handling of resistance
- Resistance under discussion
Change projects - process, tasks, roles:
- Change management in the systemic change process
- Tasks in change according to the ACT model
- Analysis, planning and implementation of the change
- Basic sequence of the core elements of change management
- Project organization, roles and role requirements in the change process: sponsors, change managers, change agents
Change management tools for planning and supporting change:
- Overall view
- Analysis tools: Analyses to capture the need for change, willingness to change and resistance.
- "Hard" tools: Compilation, training, incentives
- "Soft" tools: Compilation, communication, employee retention, collegial counseling, conflict resolution.
- Use of change management in a multicultural environment
German
Germany
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