Course Overview
The course is aimed at supporters in a permanent position or self-employed persons.
The goal is to support end users virtually in a home office or in a decentralized structure in a professional way.
Prerequisites
- Basic computer science knowledge as a user
- a PC/laptop workstation, ideally with headset or with microphone and loudspeaker.
- Realisation from at least 4 participants
- Dates individually agreed
- Workshop duration 4 hours
Course Objectives
- The participants can configure their support workstation independently and set it up to function
- Getting to know a problem solving approach for technical problems
- Get to know and master the most important remote support applications to ensure reliable support for clients and servers
- Tools for choosing the right support tool
- Protocol possibilities of support work
Course Content
- Configuration PC/Laptop/Audio/Video for remote support.
- Choice of the most sensible tool
- Pros and cons of TeamViewer, ISLOnline, RemotePC and others.
- Online communication - the basics explained in a few simple steps
- Sharing files / installation packages
- Charging options
This text was automatically translated. Please click here to read the original German version.