Prerequisites
Before attending to this training, the students should:
- understand ITIL Service Management – ideas and concepts
- know their environment and the requirements for their (future) SMAX solution
- know their processes and the requirements for their (future) SMAX solution
Course Content
OpenText SMAX is a very flexible tool: You can start with an out of the box
implementation and then gradually automate your processes during operation. During these two days, automation options and the necessary tools will be presented. SMAX is suitable for both IT Service Management
(ITSM) and Enterprise Service Management
(ESM). The applications for both can then be started in the Service Portal with a single click. The aim of the seminar is to use examples to show what is possible. Further seminars will teach how this can be implemented.
After attending this training, the students will:
- know the architecture of the
containerized suite
SMAX and potential automation tools by OpenText - know the data model used by SMAX out of the box
- understand how additional tables are created and used
- have a basic understanding of the
Expression Language
used within SMAX - understand how processes work in SMAX, including approvals and task plans
- know how models and fulfillment plans can be used for automation
- know how Opentext Operations Orchestration can be used for Automation
Englisch