Prerequisites
Before attending to this training, the students should:
- have attended training
SMAX-FTA
or trainingSMAX-I4A
or similar - know the current and expected requirements of their environment
- know the current and expected boundary conditions of their environment
- would benefit from having attended training
SMAX-PO
themselfs or know the results/conclusions of attendees of that training - know the principles and basic ideas of ITIL
Course Content
Starting from a new tenant, the individual steps for configuration are carried out practically. From the adaptation of the so-called master data
information, such as locations and language selection, the display and settings of the service portal, and the management of the users (administrators, service desk agents, support engineers, end users and integration users), over the offerings and service catalogues with their components, to the configuration of the modules what can be configured so that users can log in and use the product SMAX. This also includes an introduction to the so-called Expression Language
to be able to fully use the relational data model.
After attending this training, the students will:
- be able to use Agent Interface and Service Portal
- know Expression Language
- be able to configure selected processes: Master Data, Fields & Forms, Data Security Management, Service Catalueog Management, Offerings, Fulfilment Plans, Approvals, Tasks, Time Period Management, Service Desk (Request Management), Incident Management, Problem Management, Knowledge Management, Survey Management,<br /> Service Level Management, Contract Management
Englisch