Prerequisites
Before attending to this training, the students should know:
- the principals and basic ideas of Service Management according to ITIL
- the current and future requirements and boundary conditions of their environment
- the current and future requirements and boundary conditions of their processes
- the outputs/results from the attendees of training SMAX-PO
- the basics of the Expression Language
Course Content
This private training is a “deep dive” for attendees of training SMAX Configuration Part 1 (SMAX-CFG1) for the processes starting with service catalogue over offerings and fulfilment plans to subscriptions. Included are approvals, manual and automatic tasks. For automatic tasks Operations Orchestration (OO) is used. Details how to use OO-Flows are content of the training SMAX-OO. This content needs to be tailored to your goals.
After attending this training, the students will:
- have a deeper understanding of the dependencies between Service Catalogue, Categories, Service Definitions, Service Offerings, Support Offerings, Workflows, Approvals, Fulfilment Plans, Manual and Automatic Tasks
- know more details of Expression Language (EL)
- be able to make better use of EL to access and modify data
- know how to define offerings according to their needs
- know how to export and import offerings
- know how to use OO-Flows for Automatic Tasks
Englisch